ABOUT TUFF 360™ WARRANTY

6 Years

This limited warranty only applies to the original purchaser of new Armstrong brand replacement radial tyres, supplied either directly or through an authorized Armstrong dealer, which are mounted on passenger cars, vans, and light trucks and have been used on the same vehicle they were originally installed on.

This warranty applies to consumers purchasing and using the tyres in all of Europe.

WHAT IS COVERED BY THE TUFF 360™ WARRANTY?

The Armstrong Tyre Warranty offers the following benefits:

6 Years

All Armstrong tyres are warranted against defects in workmanship and material and will be replaced 100 % free of charge for the initial warranty period, which is up to 10% of the treadwear.  Applicable fees, taxes, and costs of mounting and balancing are payable by the owner.

After the 100 % replacement term expires and the tyre is still within six (6) years from the date of production, credit will be pro-rated towards the purchase of a comparable Armstrong tyre.  The credit will be determined by the percentage of original tread depth remaining on the tyre and the current Armstrong price in effect at the time of adjustment. Applicable fees, taxes, and costs of mounting and balancing are payable by the owner.

Type % Wear Compensation
Tyre 0% to 10% 100% Free of cost (FOC) replacement of tyre
10.1% to TWI (Min RTD 1.6 mm) Pro Rata adjustment (Ply should not be exposed)
TWI and below No Compensation

Mileage Warrant

Most patterns of Armstrong are covered by a mileage warranty from the point of original purchase (proof of purchase required) even though the actual mileage you may get from your tyres may vary because of driving habits, road conditions & maintenance of your tyres.  If a tyre reaches the end of its usable tread life (1.6mm) before the stated mileage warranty, it will be replaced by a comparable Armstrong tyre on a pro-rated basis. The adjustment cost will be determined by multiplying the percentage of mileage obtained by the current Armstrong price in effect at the time of adjustment.  Applicable fees, taxes, and costs of mounting and balancing are payable by the owner.

To be eligible for Armstrong’s Mileage Warranty, the following conditions apply:

  1. The tyres must be rotated every 8,000 to 10,000 kilometers
  2. The owner must be the original purchaser of the tyres and have the original copy of the invoice showing the mileage (odometer reading) at installation
  3. The original purchaser must be the owner of the vehicle on which the tyres were originally installed
  4. The tyres are worn out evenly across the tread, down to the treadwear indicator (1.6mm) at which time they are considered to be 100 % worn out
  5. The Tyre Rotation Card (included) must be completed by the servicing dealer
  6. For vehicles equipped with staggered size tments (different tyre sizes on the front and rear axles) which cannot be rotated, the mileage warranty for the front or rear tyres will be 50 % of the warranted kilometers specied under the standard Armstrong treadwear warranty.
Category Pattern Mileage Warranty (kilometers)
PCR BLU-TRAC PC 75,000
UHP BLU-TRAC HP 50,000
SUV TRU-TRAC SU 50,000
4×4 HT TRU-TRAC HT 75,000

Road Hazard

TUFF 360™ offers a road hazard warranty that protects the consumer against non-repairable damage caused by cuts, punctures, snags, and bruises, or impact damages caused by potholes, curbs or other objects on the road.

This Road Hazard Program is included with new Armstrong BLU-TRAC PC (passenger tyres), BLU-TRAC HP (ultra high performance tyres), TRU-TRAC SU (SUV tyres) & TRU-TRAC HT* (4×4 tyres).

*Commercial-use and off-road use tyres are excluded from the Program.

A. WHAT IS ROAD HAZARD DAMAGE?

Road hazard damage occurs when a tyre fails as a result of a puncture, bruise, or impact break incurred during the course of normal driving on a road maintained by state or local authority. Nails, glass and potholes are the most common examples of road hazards.

B. WHAT ARE THE TERMS?

This program covers eligible Armstrong tyres for a period of 36 months from the date of production of the tyres, or usable tread depth is less than 50%, whichever occurs rst.

The Terms are as follows:

Type of Warranty % Wear Compensation
Road Hazard Warranty Policy 0% to 50% Pro Rata adjustment for 3 years from DOT (Production date of tyre) for Non-Manufacturing defects
50.1% and above No Compensation

This Program covers only the new Armstrong passenger or light truck tyres named above that are (i) purchased by the consumer, from a tyre retailer selling Armstrong tyres, and (ii) that are listed clearly on the original invoice, identied by tyre brand, type, size and the part/SKU number(s), (iii) while installed on the vehicle identied by year, make, model, and mileage on the original purchase invoice (“Eligible Armstrong Tyres”).

  1. WHAT ARE THE LIMITATIONS?
  • The consumer must pay for all charges incurred for service, repair, and/or replacement and submit a claim for reimbursement of eligible expenses.
  • Prior authorization and a claim number must be obtained from Van Den Ban before replacing the damaged tyre or the consumer’s claim for reimbursement may be denied.

WHAT TO DO IN CASE OF A ROAD HAZARD CLAIM

In the case of claims related to road hazard, the Authorized Retailer of the eligible Armstrong tyres must contact Van Den Ban for prior authorization and to obtain a claim number.  Prior authorization and a claim number must be obtained before replacing the damaged tyre. Tyres being replaced under this program must be surrendered or should be available for inspection, if requested by Van Den Ban.

30 Days Money Back

TUFF 360™ offers a 30-day trial period for all Armstrong tyres purchased as replacement tyres in Europe (commercial use excluded).  Eligible Armstrong tyres may be returned within 30 days from the date of purchase for a full refund of tyres. In this case, the tyres must be returned to the retailer from which they were purchased with the original sales invoice.

GENERAL EXCLUSIONS

The trial offer applies only to the original purchased set of four tyres.  Tyres are not eligible for a refund if:

  • Tyres have been used in motorsports activities or competitive events
  • Tyres have been transferred from the vehicle on which they were originally installed
  • There is a road hazard or injury such as: damage caused by obstacles or debris, cuts, punctures (whether repairable or not), snags, bruises, tears, abrasions or impact breaks
  • There is damage or failure resulting from improper operation or maintenance such as: operating while at or severely under-inated, improper application of tyre size and/or specication, improper mounting/ dismounting procedures or tyre/wheel assembly balance; load, speed and ination practices causing excessive operational temperatures that exceed tyres’ capabilities, damage caused by tyre repair
  • There is damage or failure resulting from: damaged rim or chain damage; wheel alignment or brake problems, mechanical irregularities in the vehicle or wheel, negligence, misuse and abusive driving, including but not limited to spinning, racing or accident damage
  • The tyres are worn more than 0.8mm

WHAT IS NOT COVERED BY THE TUFF 360™ WARRANTY?

  • Ride disturbances that occur after the rst 1mm of treadwear
  • Replacement of (3) three or more tyres from the same vehicle
  • Tyres used or equipped on a vehicle registered or operated outside of Europe
  • Tyres worn beyond the treadwear indicators (less than 1.6mm remaining tread)
  • The cost of mounting and balancing and applicable taxes and fees
  • Tyre damage or irregular wear due to:
    • Continued use while run at or under acute under-ination.
    • Improper repair, or with repairs not conforming to ETRTO (European Tyre & Rim Technical Organization) standards, or with section repairs, or with self-vulcanizing plug only
    • Improper use or operation, including, but not limited to: over ination, overloading, contamination or degradation by petroleum products or other chemicals, tyre chain damage, use for racing or competitions, excessive off-road use, or willful damage or abuse
    • Improper or insufcient maintenance, including, but not limited to: misalignment, wheel imbalance, defective brakes or shock absorbers, improper mounting or demounting, or other vehicle conditions
    • Failure to rotate the tyre at least every 8,000 – 10,000 kilometers
    • Tyres with the D.O.T identication number removed or rendered illegible.
  • Tyres that are:
    • Installed on any other vehicle other than the vehicle of original installation.
    • Acquired as used tyres or purchased by somebody other than you.
  • Ozone or weather cracking on tyres purchased over four (4) years from date of purchase (proof of purchase is required)
  • Damage incurred outside Europe
  • Have been re-treaded, re-capped, re-grooved, remolded, or tubed
  • Tyre alteration of any manner, including, but not limited to: siping, bufng, stud pin holes, or additives
  • Any other damage caused by user’s actions or omissions not in conformity with vehicle manufacturer’s specications or instructions

WHERE TO GO FOR WARRANTY REPLACEMENT

Whenever possible you should return your vehicle to the original facility you purchased your Armstrong tyres from.  If you are unable to return to the original servicing facility, you can visit any of Armstrong authorized dealer or contact Van Den Ban.

HOW TO FILE A CLAIM

In order to claim an adjustment from Armstrong Tyre for claims related to I. Workmanship and Materials Warranty and II. Mileage Treadwear Warranty, the dealer must:

  1. Fill out a “Claim Adjustment Form”
  2. Email the completed form to Van Den Ban along with three medium resolution pictures of the following:
    1. Serial and DOT number, labeled as 1-1
    2. Damaged portion, labeled as 1-2
    3. Complete tyre with the tread portion clearly visible, labeled as 1-3 and so forth
    4. Mileage Warranty & Tyre Rotation Card (applicable to mileage related adjustments only)
  3. DOT and serial number cut-outs are to be sent to Van Den Ban

In order to claim reimbursement for a refund related to V. 30-DAY MONEY BACK GUARANTEE, the dealer must:

  1. Fill out a “Claim Adjustment Form” with a description about the reason for return
  2. Email the completed form to Van Den Ban along with a copy of the original purchase invoice of the tyres showing:
      1. Tyre servicing facility name, address and phone number
      2. Year/make/model and mileage of vehicle
      3. Brand, type, and size of tyre(s)
      4. DOT number(s)

All claims will be processed within 10 days.  Once approved, credit will be issued for the original purchasing price of the tyre(s).

In order to be eligible for benefits offered by the TUFF 360™ Warranty, the consumer must:

  1. Present the tyre to an authorized Armstrong retailer (or the original facility the tyres were purchased from, wherever possible)
  2. Present a copy of the original purchase invoice with the documented automobile mileage at the time of tyre installation and tyre dismounting
  3. Present a tyre rotation record showing that all tyres have been rotated at least every 8,000 – 10,000 kilometers (applicable to mileage warranty claims only)
  4. Pay the amount due on a new Armstrong tyre (if any), including taxes, mounting and balancing charges and/or the cost of other services, less the amount of credit
  5. For claims related to Road Hazard, please see specific instructions stated in section titled “WHAT TO DO IN CASE OF A ROAD HAZARD CLAIM”

SUMMARY OF ARMSTRONG TIRE TUFF 360™ WARRANTY PROGRAM

Category Pattern Road Hazard Mileage Warranty 30-Tage-Testversion
PCR BLU-TRAC PC YES 75,000 kms YES
UHP BLU-TRAC HP YES 50,000 kms YES
SUV TRU-TRAC SU YES 50,000 kms YES
4×4 TRU-TRAC HT YES 75,000 kms YES

TIRE REGISTRATION

It is important that you register your Armstrong tyres promptly upon purchase. Registration is an important safety procedure since it enables the manufacturer to notify you in the event of a product recall. To complete registration, you will need to provide:

  1. Your contact information
  2. The tyre DOT codes located on your tyres
  3. Your retailer’s contact information

Please use the form available on www.armstrongtyres.com/registration for quick and easy registration of your tyres

SAFETY WARNING

Armstrong Tyre makes your safety our top priority.  It is essential for you to ensure proper use and maintenance of your tyres to avoid any serious injury.  Here are some safety tips we recommend to mitigate your risk of tyre failure:

  • Owners must continue to rotate tyres in accordance to their vehicle owner’s manual or every 8,000 – 10,000 kilometers
  • Tyres should be regularly inspected by a qualied tyre professional for any signs of damage
  • Tyres should be mounted only by trained professionals.  Follow all instructions in the vehicle owner’s manual or tyre placard in vehicle to avoid under-ination, overloading and misapplication
  • Use approved rims and wheels only
  • Do not spin tyres on any type of road surface
  • We recommend replacing any tyres that are beyond (10) ten years from their date of manufacture.  If your vehicle manufacturer has specic recommendations for tyre replacement, you should follow the specic recommendations for that vehicle.
  • Always avoid purchasing used tyres.  Previous usage may have damaged internal components that may lead to tyre failure.
  • We recommend replacing all four tyres at the same time.  However, when only two are replaced, the new tyres should be installed on the rear since deeper tread may provide better grip and water evacuation in wet conditions.
  • We recommend routine air pressure checks as per your vehicle manufacturer’s specications
  • Any tyre, no matter how well constructed, may fail in use as a result of damage or misuse.  If you experience any vibrations or ride disturbances, or notice a bulge, bump, or any kind of irregularities, we recommend having your tyres evaluated by a qualified tyre servicer immediately

 

For further assistance and information, please contact us at:

Van Den Ban

Ravenseweg 13m 
3223 LM Hellevoetsluis 
The Netherlands
E-mail: info@vandenban.nl
Phone Number: +31 181 331 444
Switch The Language