TUFF 360™ offers a road hazard warranty that protects the consumer against non-repairable damage caused by cuts, punctures, snags, and bruises, or impact damages caused by potholes, curbs or other objects on the road.
This Road Hazard Program is included with new Armstrong BLU-TRAC PC (passenger tyres), BLU-TRAC HP (ultra high performance tyres), TRU-TRAC SU (SUV tyres) & TRU-TRAC HT* (4×4 tyres).
*Commercial-use and off-road use tyres are excluded from the Program.
A. WHAT IS ROAD HAZARD DAMAGE?
Road hazard damage occurs when a tyre fails as a result of a puncture, bruise, or impact break incurred during the course of normal driving on a road maintained by state or local authority. Nails, glass and potholes are the most common examples of road hazards.
B. WHAT ARE THE TERMS?
This program covers eligible Armstrong tyres for a period of 36 months from the date of production of the tyres, or usable tread depth is less than 50%, whichever occurs ﬁrst.
The Terms are as follows:
|Type of Warranty
|Road Hazard Warranty Policy
||0% to 50%
||Pro Rata adjustment for 3 years from DOT (Production date of tyre) for Non-Manufacturing defects
|50.1% and above
This Program covers only the new Armstrong passenger or light truck tyres named above that are (i) purchased by the consumer, from a tyre retailer selling Armstrong tyres, and (ii) that are listed clearly on the original invoice, identiﬁed by tyre brand, type, size and the part/SKU number(s), (iii) while installed on the vehicle identiﬁed by year, make, model, and mileage on the original purchase invoice (“Eligible Armstrong Tyres”).
- WHAT ARE THE LIMITATIONS?
- The consumer must pay for all charges incurred for service, repair, and/or replacement and submit a claim for reimbursement of eligible expenses.
- Prior authorization and a claim number must be obtained from Van Den Ban before replacing the damaged tyre or the consumer’s claim for reimbursement may be denied.
WHAT TO DO IN CASE OF A ROAD HAZARD CLAIM
In the case of claims related to road hazard, the Authorized Retailer of the eligible Armstrong tyres must contact Van Den Ban for prior authorization and to obtain a claim number. Prior authorization and a claim number must be obtained before replacing the damaged tyre. Tyres being replaced under this program must be surrendered or should be available for inspection, if requested by Van Den Ban.